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Shipping policy

Effective Date: 2026-03-16

1. Introduction

Outdoorliving Prime is owned and operated by L&A Stores LLC. At L&A Stores, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on outdoorlivingprime.com.

  • Service name: Standard Shipping
  • Price: Free
  • Handling time: 1 to 2 business days (Mon-Fri)
  • Transit time :2 to 7 business days (Mon-Fri)
  • Destination: United States
  • Coverage: All products unless a product page says otherwise
  • Shipping Exceptions for Certain Products:

    Some products may require additional processing, manufacturing, or freight handling and may therefore have longer delivery times than our standard 2 to 7 business day transit window.

    When a product has an extended shipping timeframe, the estimated handling and/or delivery time will be clearly stated on the product page.

    These items may include:

    • Made-to-order products

    • Oversized or freight-shipped items

    • High-demand or backordered products

    • Supplier-shipped items

    Please review the shipping information provided on each product page before placing your order.

2. Shipping Destinations

United States

  • We currently ship to addresses within the Continental United States (48 contiguous states)
  • We do not ship to Alaska, Hawaii, U.S. territories, or to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on most orders within the Continental United States. Any order with an exception will have this on the product page and at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us within 48 hours if you receive a damaged item.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@outdoorlivingprime.com or call (213) 927-9341.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@outdoorlivingprime.com. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

    8. Missing Items

    If something is missing from your package, contact us within 48 hours of delivery and include your order number and the details of the missing item so we can investigate.

    9. Returns and Refunds

    We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

    • Return shipping Customer pays return shipping unless the item is defective or not as described
    • Refund timing Refunds are processed within 7 days after we receive the return to the original payment method

    10. Address Accuracy

    Please ensure your shipping address is entered correctly before placing your order. You are responsible for providing an accurate address. We are not liable for delays or failed deliveries due to an incorrectly entered address.

    11. Contact

    12. Changes to This Policy

    We may update this Shipping Policy. Changes take effect when posted on this page.